Policies


Default Shipping Speed and Service:

I ship USPS First-Class Mail® Parcel (2-5 days) in a package that is size appropriate.

I normally ship orders within 1-3 business days. Often within 24 hours. 

Shipping Speed Upgrade and Insurance:

Upgraded shipping speeds and insurance are available upon request. 

Lost Packages:
Please remember that once Tiffany O Studio drops off your package at the post office we have no control over the delivery speed. It is in USPS's hands. 
If you fear your package is lost please contact USPS.  Tiffany O Studio is unable to open any USPS cases for you, that is the buyers responsibly. You may contact Tiffany O Studio for assistance, but we are not responsible for the lost merchandise. If you did not purchase insurance we cannot replace your items. 

Address Changes:

If you accidentally entered the wrong address when filling out your transaction do not panic! Please contact Tiffany to let me know you need the shipping address to be changed. Please make sure I get back to you confirming that I received the change. 

SALES TAX:

Customers will be charged the applicable county's tax rate upon checkout.

RETURNS:

Tiffany O Studio values its customer service and will happily accept returns for a full refund. Please understand that you will have to pay for the return shipping.

CUSTOM ORDERS:

Tiffany O Studio does offer custom services, such as color customization and large gift packages.  All items can be customized.  Please email tiffany@tiffanyostudio.com with any ideas or questions on custom orders.